Provide eight quarters of inpatient, pediatric, and ambulatory/outpatient patient satisfaction data at the unit or clinic-level collected within the previous 30 months before documentation submission.
Press Ganey is the vendor used at FF Thompson Hospital to collect patient satisfaction data. The four categories selected to display inpatient data are: Courtesy and Respect, Responsiveness, Patient Education, and Pain. Our outpatient areas differ in the questions that are gathered for patient responses, therefore the categories selected differ slightly. The four categories selected for the Emergency Department are: Courtesy and Respect, Careful Listening, Pain, and Patient Education. The four categories selected for the Ambulatory Procedures Center are: Patient Engagement, Patient Education, Service Recovery (Concerns and Complaints), and Care Coordination.
Obstetrics
The above graph demonstrates that OB outperformed the mean 4 of 8 quarters.
The above graph demonstrates that OB outperformed the mean 8 of 8 quarters.
The above graph demonstrates that OB outperformed the mean 6 of 8 quarters.
2 West
The above graph demonstrates that 2 West outperformed the mean 1 of 8 quarters.
The above graph demonstrates that 2 West outperformed the mean 3 of 8 quarters.
The above graph demonstrates that 2 West outperformed the mean 2 of 8 quarters.
3 East
The above graph demonstrates that 3 East outperformed the mean 3 of 8 quarters.
The above graph demonstrates that 3 East outperformed the mean 7 of 8 quarters.
The above graph demonstrates that 3 East outperformed the mean 4 of 8 quarters.
The above graph demonstrates that 3 East outperformed the mean 1 of 8 quarters.
3 West
The above graph demonstrates that 3 West outperformed the mean 2 of 8 quarters.
The above graph demonstrates that 3 West outperformed the mean 0 of 8 quarters.
The above graph demonstrates that 3 West outperformed the mean 3 of 8 quarters.
Intensive Care Unit
The above graph demonstrates that ICU outperformed the mean 4 of 8 quarters.
The above graph demonstrates that ICU outperformed the mean 2 of 8 quarters.
The above graph demonstrates that ICU outperformed the mean 3 of 8 quarters.
Emergency Department
The above graph demonstrates that ED outperformed the mean 3 of 8 quarters.
The above graph demonstrates that ED outperformed the mean 5 of 8 quarters.
The above graph demonstrates that ED outperformed the mean 1 of 8 quarters.
Ambulatory Procedures Center
The above graph demonstrates that APC outperformed the mean 3 of 8 quarters.
The above graph demonstrates that APC outperformed the mean 0 of 8 quarters.